1. Scope
This AI Use Policy applies to TROPIKAL AI platform services provided by TROPIKAL LLC, including app workflows, Owner Chat, AI Front Desk, embedded widgets, APIs, integrations, Jobs, Review, Activity, Websites, Knowledge & Capabilities, and generated output.
The developer site at tropikal.dev has separate AI-use guidance at tropikal.dev/ai-use. If a signed agreement has stricter requirements, the signed agreement controls.
2. Alpha AI Features
Unless a signed agreement says otherwise, TROPIKAL AI features are alpha-stage software. They may change, break, be removed, be unavailable, or produce unexpected results.
AI output can be wrong, incomplete, biased, unsafe, outdated, or unsuitable. TROPIKAL does not guarantee accuracy, uptime, revenue, rankings, bookings, leads, compliance, or business outcomes unless those commitments are stated in a signed written agreement.
3. Human Review
Customers are responsible for reviewing AI output before it is published, sent to customers, used in workflows or Jobs, used to update records, used to confirm bookings, or relied on for important business decisions.
Customers are also responsible for accurate business information, approved sources, safe instructions, escalation paths, end-user notices, permissions, and connected systems.
4. AI Disclosure
Customer-facing AI interactions must clearly disclose AI use where required by law, platform rules, or the context of the interaction. Public or embedded workflows should tell people when they are interacting with AI and that AI can make mistakes.
5. No Professional Advice
AI output is not legal, medical, financial, tax, employment, insurance, safety, emergency, or other professional advice. Consult a qualified professional for those matters.
6. High-Risk Restrictions
Do not use the Service to make final decisions about healthcare, legal, financial, insurance, employment, housing, credit, education, public benefits, safety, emergency response, or similar high-impact matters without proper written approval, lawful basis, and human review.
7. Prohibited Uses
Do not use AI workflows for unlawful activity, deception, undisclosed impersonation, spam, malware, credential theft, scraping abuse, harassment, hate, violence, self-harm facilitation, sensitive-data misuse, privacy violations, intellectual-property infringement, or attempts to bypass safety, security, rate-limit, billing, or access controls.
8. Connected Systems
Do not expose website resources, database fields, admin actions, internal tools, customer records, secrets, or connected systems to AI workflows unless they are safe and authorized for AI-assisted access. Destructive actions, bulk updates, publication, deletion, external messages, booking confirmations, and irreversible changes should require confirmation, appropriate permissions, and human review.
9. Enforcement
TROPIKAL may suspend, limit, remove, or disable unsafe AI workflows, abusive use, unlawful use, or configurations that create unacceptable risk for users, customers, third parties, or TROPIKAL.
10. Contact
Questions or reports about AI behavior can be sent to [email protected] with "AI Report" in the subject line. Security issues should use "Security Report"; abuse reports should use "Abuse Report".